At Mechanix Parts, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to provide you with peace of mind and a straightforward process. We aim to ensure customer satisfaction and provide a hassle-free experience. Our return policy allows you to return items within 30 days, subject to the conditions outlined below. Please read the policy carefully to understand your rights and obligations regarding returns, cancellations, and refunds.
A. Cancellation Due to Damaged or Defective Items
B. Cancellation Due to Change of Mind
C. Return of Opened Items
If you decide to cancel an order after it has been processed, you will be entitled to a full refund, provided the cancellation occurs before the item has been shipped. If the cancellation request is made after the item has already shipped, the return process will apply, and a restocking fee will be deducted from your refund. This is to cover the administrative and logistical costs associated with processing the return.
To avoid any delays or complications, we recommend reaching out to our customer service team as soon as possible if you need to cancel your order. Once the returned item has been received and inspected, we will process your refund to the original payment method. Refunds may take up to 7 business days to appear on your statement, depending on the bank or payment processor used.
We believe that the returns process should be as straightforward as possible. If you need to return an item, please initiate the return by contacting our customer service team, who will guide you through the steps. Once your return request has been authorized, you will be issued a return authorization number. Please ensure that the item is securely packed in its original packaging to prevent any damage during transit.
The customer is responsible for the return shipping costs unless the item is defective or damaged during delivery. Once the returned item is received and inspected by our team, we will issue your refund, minus any applicable restocking fees. If the returned product is in poor condition or missing parts, we may not be able to issue a full refund. Please allow up to 7 business days for the return to be processed and for the refund to be issued.
While we take every precaution to ensure that items are carefully packaged to prevent damage during shipping, we understand that issues can sometimes arise. If you receive an item that is damaged during shipment, please contact us immediately with details of the damage and any photos that can help us assess the situation. In these cases, we will work with you to arrange for a return or exchange at no additional cost. We will cover the return shipping for any damaged goods, and you will be offered either a full refund or a replacement item, depending on your preference. To expedite the process, we recommend providing a detailed description and images of the damaged item. Our goal is to resolve any shipping-related issues quickly and to your satisfaction.
At Mechanix Parts, customer satisfaction is our top priority, and we are committed to providing a smooth and easy return process. We understand that returns can sometimes be necessary, and we want to ensure that you have a positive experience regardless of the circumstances. If you have any questions or need assistance with a return or cancellation, please don’t hesitate to reach out to our customer service team. Your satisfaction is of utmost importance to us, and we are here to ensure that you are completely happy with your purchase.
At Mechanix Parts, your vehicle’s performance is our priority. Trust us to keep your wheels turning smoothly—no matter how old or new they may be!